Complaints

According to the Education Act, Chapter 4, Section 8, the principal must have written procedures for receiving and investigating complaints about the education.

Of course, our goal is to offer high-quality education in our preschools. However, nothing is so good that it cannot be improved, and feedback and complaints contribute to our development. Your opinions are important, and we see them as an opportunity to further improve our operations. Give us the opportunity to correct mistakes and shortcomings by letting us know what you are not satisfied with!

Complaints should be emailed to: klagomalshantering@angbybarnen.se

Contact preschool staff

If something does not meet your expectations regarding your child's preschool, do not hesitate to bring it up directly with the relevant educators or directly with me as the principal.

• All complaints are investigated, followed up, and documented.
• All cases are handled promptly.
• How and when the initial feedback will be given is decided jointly during the first conversation.
• How and when a follow-up will take place is also decided jointly during the feedback meeting.
• Reporting to me as the preschool principal always takes place in cases where parents contact the relevant educators directly.